All our products are listed in USD, however they will be shown in your own currency (or you can change it to your currency if you wish) until checkout. This is where you will see the price change to USD. This is converted at the current conversion rate of the day you and time your purchase, which mean you will not pay anymore than what you would have in your own currency.
Yes, we ship worldwide. Please be aware that some countries might charge a small customs fee and you would need to check with your countries customs for items coming in from overseas. The customer is solely responsible for any import duty/VAT.
The average order time that our products are being delivered to our customers is 5-14 working days. The delivery may sometimes take from 5-25 working days depending on where you live in the world.
We're sorry for the inconvience, if it has been 25 business days since the date we've shipped your order. Please contact us and we'll refund you right away.
Some of our items may ship directly from different warehouses, this is why your purchase may arrive in more than one package. If you have any concerns whatsoever please email us at: support@carreau.co
Yes, your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Unfortunately not if the package has been shipped, please note that we are only able to make changes to your order if it has not been fulfilled yet. If you wish to change or cancel your order, please contact us as soon as possible. If your order has already been shipped, we can no longer make any changes to it.
